Mama Exch protects the personal data of every registered Pakistani player throughout their time on the platform.
At Mama Exch we take the privacy of every Pakistani player seriously. This policy explains exactly what personal information we collect, why we collect it, how it is used, who it may be shared with, and what rights you have over your own data.
Last updated: June 2025 · Language: English (en-PK)
Mama Exch operates the online sports betting and casino platform accessible at mamaexch.biz. For the purposes of this Privacy Policy, Mama Exch ("we", "us", "our") is the data controller responsible for the personal information you provide when you use the platform.
This Privacy Policy applies to all players who have registered an account on the Mama Exch platform, all visitors who browse the website without an account, and anyone who contacts our support team through any channel. It covers every interaction you have with Mama Exch — from the moment you first visit the site to the moment you close your account, and for the statutory retention period beyond that.
Plain language summary: Mama Exch is the organisation responsible for looking after your personal data when you use our betting and casino platform. This policy tells you exactly what we do with that data.
The specific data Mama Exch collects depends on how you interact with the platform. The categories below cover the full range of information we may hold about you:
We do not collect: sensitive categories of personal data such as health information, religious beliefs, political views, biometric data (beyond document photos used for identity verification), or information about your racial or ethnic origin.
Mama Exch collects personal data through the following channels:
Mama Exch uses personal data only for the specific purposes described below. We do not use your data for purposes incompatible with those listed here without first obtaining your consent or being legally required to do so.
| Purpose | Data Used | Why It Is Necessary |
|---|---|---|
| Account creation and management | Registration data, contact details | Required to provide the betting service you have signed up for |
| Age and identity verification | Identity documents, date of birth | Legal obligation to prevent underage gambling |
| Processing deposits and withdrawals | Payment data, transaction history | Required to fulfil the contract — receiving funds and paying winnings |
| Anti-money laundering (AML) compliance | Identity data, financial transaction history | Legal obligation under applicable AML regulations |
| Fraud detection and account security | Technical data, device data, IP addresses | Legitimate interest in protecting players and the platform |
| Responsible gaming monitoring | Betting activity, session data, financial data | Legal and ethical obligation to identify problem gambling patterns |
| Customer support | Communications data, account data | Required to resolve queries and complaints effectively |
| Platform improvement and analytics | Aggregated, anonymised usage data | Legitimate interest in improving the product for Pakistani players |
| Personalised promotions and offers | Betting history, account preferences | Consent (where required) or legitimate interest |
Mama Exch processes your personal data under the following legal bases depending on the purpose:
Mama Exch does not sell your personal data to any third party under any circumstances. We may share specific data with the following categories of recipients only where necessary and only to the extent required:
PKR payment processors including Easypaisa, JazzCash, NayaPay, SadaPay, and card processing networks receive the minimum data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and comply with applicable financial data protection standards.
Third-party identity verification and Know Your Customer (KYC) providers receive your identity document data and registration details to confirm your identity as required. These providers process data solely for verification purposes and are prohibited from using it for any other purpose.
Fraud prevention networks and anti-money laundering screening services may receive transaction and identity data to cross-reference against watchlists and fraud databases. This processing is carried out under legal obligation and legitimate interest.
Cloud hosting providers, content delivery networks, and software vendors who underpin the Mama Exch platform may have access to data in the course of providing infrastructure services. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than providing services to Mama Exch.
Mama Exch may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when legally compelled to do so. We will notify you of any such disclosure where we are legally permitted to do so.
We never share your data with advertisers, data brokers, social media platforms, or any commercial third party for their own marketing or profiling purposes. Your data stays within the Mama Exch operational ecosystem.
Mama Exch retains personal data for the periods described below. Once the applicable retention period expires, data is securely deleted or anonymised so it can no longer be associated with you.
Mama Exch implements industry-standard technical and organisational security measures to protect the personal data of Pakistani players from unauthorised access, alteration, disclosure, or destruction. These measures include:
While Mama Exch applies rigorous security practices, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify you in accordance with our obligations and take immediate steps to contain the breach and assess its impact.
Your role in security: You are responsible for keeping your Mama Exch password and any login credentials confidential. Never share your password with anyone, including our support staff who will never ask for it.
Cookies are small text files placed on your device by a website when you visit it. The Mama Exch platform uses cookies and similar technologies including local storage and session tokens to make the platform work correctly and to improve your experience.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies entirely, or to accept cookies only from specific sites. Blocking strictly necessary cookies will prevent the Mama Exch platform from functioning correctly — in particular, you will not be able to remain logged in or place bets. You can revoke consent for non-essential cookies at any time.
As a player at Mama Exch, you have the following rights over your personal data. To exercise any of these rights, contact our support team at support@mamaexch.biz. We will respond within 30 days of receiving a valid request.
Request a copy of all personal data Mama Exch holds about you, along with information on how and why it is being processed.
Request correction of any inaccurate personal data we hold about you. We will update records promptly following a verified correction request.
Request deletion of personal data where we no longer have a legal basis for retaining it. Note that AML and compliance obligations mean some data must be kept for the periods described in Section 7.
Request that we limit the processing of your data in certain circumstances — for example, while a rectification request is being assessed.
Request your personal data in a structured, machine-readable format that you can transfer to another service provider where technically feasible.
Object to processing based on legitimate interests, including processing for direct marketing or profiling. We will stop such processing unless we can demonstrate compelling legitimate grounds.
Mama Exch may send you promotional communications about new features, sports betting offers, casino promotions, and PSL seasonal campaigns. We will only send marketing communications to you in the following circumstances:
Every marketing communication from Mama Exch includes a clear and easy way to opt out of future messages. You can also manage your marketing preferences at any time by logging into your account settings or by contacting our support team. Opting out of marketing communications does not affect transactional communications — we will still send you essential account notifications, payment confirmations, and security alerts.
Mama Exch is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. If we discover that an account has been created by or on behalf of a minor, we will immediately close the account, void any transactions, and delete the associated personal data in accordance with our legal obligations.
If you have reason to believe that a minor has registered at Mama Exch using false age information, please contact our support team immediately at support@mamaexch.biz. We take underage gambling extremely seriously and will act on any credible report promptly.
The Mama Exch platform may contain links to third-party websites or services — for example, the websites of payment providers or responsible gambling organisations. These links are provided for your convenience. Mama Exch is not responsible for the privacy practices of any third-party website and we encourage you to review the privacy policy of any site you navigate to from our platform.
This Privacy Policy applies only to the Mama Exch platform at mamaexch.biz and does not extend to any third-party website, even if you reach that website through a link on our platform.
Mama Exch reviews this Privacy Policy regularly and will update it when our data practices change or when required by changes in applicable law. When we make a material change to this policy, we will notify registered players by email or by displaying a prominent notice on the platform.
The "Last updated" date shown at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the Mama Exch platform following notification of a material change constitutes your acceptance of the updated policy. If you object to any change, you may close your account before the change takes effect by contacting our support team.
If you have any questions about how Mama Exch handles your personal data, or if you wish to exercise any of the rights described in Section 10, please contact our data privacy team through any of the following channels:
We will acknowledge your request within 48 hours and respond fully within 30 calendar days. If your request is particularly complex we will notify you within 30 days and provide a revised completion date of no more than 60 days from the original request.
If you are not satisfied with how Mama Exch has handled your data or responded to a privacy request, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. We would, however, appreciate the opportunity to address your concern directly before any formal complaint is filed.
Related policies: Terms and Conditions · Responsible Gaming · FAQ
Six commitments that define how Mama Exch approaches data protection for Pakistani players.
Every piece of data you send to Mama Exch travels over an encrypted TLS/SSL connection. Your registration details, payment information, and betting activity are protected in transit at all times.
Mama Exch does not sell, rent or trade your personal data to advertisers, data brokers, or any commercial third party. Your information is used only for the purposes described in this policy.
Only Mama Exch staff with a genuine operational need are permitted to access your personal data. Role-based access restrictions are enforced across all internal systems that hold player information.
Pakistani players can request deletion of their personal data when Mama Exch no longer has a legal basis to retain it. Requests are processed within 30 days. Compliance-mandated records are handled separately.
In the event of a data security incident that affects your personal data, Mama Exch will notify you promptly and transparently. You will not be left uninformed about incidents that affect your information.
Mama Exch is clear about the cookies it uses, why they are used, and how long they last. Non-essential cookies require your consent and can be turned off at any time through your browser or account settings.
Your data is protected. Your PKR withdrawals are instant. Register today and experience a betting platform that was actually built for Pakistani players.